KW POLICIES

  • Appointment Deposits At Aesthetics By KW, every appointment is carefully planned to provide you with the highest level of personalised care and exceptional results. To ensure fairness to all clients and to respect everyone's time, the following booking policy applies.
  • A $100 booking deposit is required to secure your appointment. Deposits can be paid when booking online or in clinic. For appointments made via phone or message, an online invoice will be sent for payment.

  • Cancellation Policy * 48+ hours' notice: Your deposit will be transferred to your new appointment.
  • * Less than 48 hours' notice: Your $100 deposit will be forfeited.
  • * Less than 24 hours' notice, same-day cancellations, rescheduling within 24 hours, or failure to attend: A fee equal to 75% of the scheduled treatment cost will apply.

  • Returns and Refunds Policy
  • Treatments + Services Due to the nature of cosmetic and aesthetic treatments, we do not offer refunds for services that have already been performed. Treatment outcomes vary between individuals and cannot be guaranteed.
  • If you have any concerns following your treatment, please contact the clinic as soon as possible so we can assess your concerns and determine the most appropriate course of action. Skincare Products Unopened, unused skincare products in their original packaging may be returned within 14 days of purchase with proof of purchase for a refund or exchange, provided the product is in saleable condition. For hygiene and safety reasons, we cannot accept returns or provide refunds for:
  • * Opened or used skincare products.
  • * Products that have been damaged or stored incorrectly after purchase.
  • * Gift cards or promotional items.
  • Faulty Products If you believe a product is faulty or defective, please contact us within 7 days of purchase. Where a product is confirmed to be faulty, we will offer a replacement, exchange, or refund in accordance with the Australian Consumer Law.
  • Privacy Policy At Aesthetics By KW, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • Collection of Personal Information
  • We collect personal and health information necessary to provide safe and effective treatments. This may include:
  • Your name, date of birth and contact details, Medical history, medications and allergies. Treatment history and clinical notes.
  • Photographs taken for treatment planning and clinical records. Payment and billing information.

  • How We Use Your Information
  • Your information is collected to:
  • Assess your suitability for treatment, deliver safe and effective care. Maintain accurate clinical records.
  • Contact you regarding appointments or follow-up care and meet our legal and professional obligations.

  • We will only use your information for these purposes unless you have provided consent or we are required by law to do otherwise.

  • Disclosure of Information
  • Your personal information will remain confidential and will only be disclosed:
  • With your consent, where required or authorised by law and/or to healthcare providers involved in your care, where appropriate.
  • We do not sell or share your personal information with third parties for marketing purposes.

  • Storage and Security
  • Your personal information is securely stored in electronic and/or paper records with appropriate safeguards to protect it from unauthorised access, loss or misuse.

  • Access and Correction
  • You may request access to your personal information or ask us to correct any inaccurate or incomplete information by contacting the clinic.

  • Marketing Communications
  • With your consent, we may send you information about promotions, new treatments or clinic updates. You may opt out of receiving marketing communications at any time.

  • Website and Social Media
  • Our website and social media platforms may use cookies or analytics to improve your browsing experience. Any information collected through these platforms is managed in accordance with their respective privacy policies.

  • **This Privacy Policy may be updated from time to time to reflect changes in legislation or clinic practices.
DISCLAIMERMedical Oversight All cosmetic medical treatments at this clinic are carried out under appropriate medical governance and in compliance with Australian regulatory requirements. All registered nurses work in collaboration with qualified medical practitioners or nurse practitioner who provide prescribing, oversight, and clinical support. Every patient receives an individualised consultation and prescription from an authorised prescriber prior to treatment. Medications are administered in accordance with the relevant state and national regulations, ensuring the highest standard of patient safety and ethical care.
BOOK AN APPOINTMENT
Copyright © 2025. All rights reserved. Created in Sitebeat.